Welcome to the ArtCube Nation FAQ page! Below, you’ll find answers to common questions about our platform, services, and community. If you don’t see your question here, feel free to contact usNeed help now? Chat live 7 days a week or leave a DM for expedited support
Can't view the ArtCube post?
You've reached a content-protected area.You either need to join, update your status or log-in
You can find work in the Art Department once you sign up for ArtCube Nation.
It’s partly the effort you put into your profile and keeping your eye on the Cube for the right opportunity to arise. There are strategies.
Do not self-promote beyond introducing yourself. When Cubers need crew they post for crew.
HOT TIP:When you reply to a job, add some personality and EFFORT. "I'm available" is not enough to inspire anyone hiring to single out your resume!
ArtCube is a professional workspace and marketplace created to give entertainment and events freelancers and vendors a home base to communicate, collaborate and problem-solve.
ArtCube Nation is focused, professional, and moderated with an emphasis on transparency, inclusion, and reducing event and entertainment waste as our contribution to evolving industry standards.
Members create posts by topic and city like art department crew jobs, fabrication bid requests, or peer-to-peer advice queries. The posts are immediately delivered to all members who opted in for real-time alerts in the designated city.
In a nutshell, with one post, you alert hundreds or even thousands of Cubers, so the available talent or solutions come to you.
Both. We are pro-union and the founder is a member of Local 829.Our JOBS form has required check boxes for Cubers to indicate if it is a union job with optional permit status or non-union.
Many Cubers are long-standing members of Locals 829 and 52.
Kinda. We contract bloggers AND content creators.Wordsmiths and shutterbugs to the front!Would you like to write about our
CUBE NEWS
Blog articles are written by Cubers
EVENTS
Set Sales
Promos
Admin add
INDUSTRY NEWS
Global up-to-date Industry News and Opinion
DO-GOODERS – Charities
What we support with our talent
TRICKS OF THE TRADE –
Advice posts, polished + amalgamated
ART DEPARTMENT ROCKS
Cool things our peeps make and do on set
How to edit your ArtCube Nation Profile
Find your profile in your account menu under your avatar or on the Dash
Find and click the blue pencil.

Don't forget to save!
Start typing the tag you'd like to see.If it is not available, the option to request the tag will appear.TIP: Suggest a gerund, such as "set dressing".
CLICK the PLUS to request. Once you SAVE, the tags are pending approval by the admin.
Once the tag is approved, tags appear on your profile immediately!If the tag exists in another form, is misspelled, or is miscategorized, the admin will decline the request and offer some suggestions.
YES! We want all the tags!Send us a note with the chatbot or request here.
Yes. Your profile is viewable to anyone with the link.You can change this setting in Privacy Settings.
is what search engines "bots" read to identify images for search results. (It's also so the visually impaired with text reader so they can surf the webm too.)For your avatar, a good alt text is: Alex Smith, New York City based Art Director and Set Designer,For a portfolio image:A 1970s kitchen set design with avocado appliances. Set design by Alex Smith New York City based Art Director and Set Designer.
You are a freelancer if...
You seek crew positions in film, TV, theater, and events.
You were hired to be the key on a film, TV, theater, or events production.
You are a niche artisan like a graffiti or sketch artist.
You want to make the leap to freelancing and leave the stable, boring, and salaried life behind.
You are a business if...
You have full-time employees or it's just you and hire freelancers for your awarded jobs.
You want buyers from the film, theater or event industry to know about your inventory.
You want to attract new project leads, provide a service to the industry, and/or scale operations.
You want to receive Bid Requests for fabrication, design or any project.
You want to be listed in the upcoming Business Directory, ArtCube Pedia.
You want to draw from the talent pool on ArtCube to hire crew for awarded projects.
You are a PERMALANCER who helps with various projects at a time at one place. Set them up with a business account, do not risk your freelance account.
You offer salaried and/or freelance rates.
You offer a service for projects where you are not on the crew, EVEN IF you started out as a freelancer or still take the occasional freelance gig.
Even if YOU define it as "just a side hustle" or "it's just you", it's a business, kid! Believe it!
How to level up to an ArtCube Business Account.
Note: You can only level UP. If you need to downgrade, contact the admin.
Start typing the tag you'd like to see.If it is not available, the option to request the tag will appear.CLICK the PLUS to request.
Once you SAVE, the tags are pending approval by the admin.
Once the tag is approved, tags appear on your profile immediately!If the tag exists in another form, is misspelled, or is miscategorized, the admin will decline the request and offer some suggestions.
Yes, our CEO and founder, Eva Radke, would love to chat.
She has years of industry experience and has a micro and macro view of the industry and LOVES to promote local vendors.
Just click here to schedule a time to speak with Eva and we will get the ball rolling!
Yes, yes, a million times yes.
Once you join ArtCube, you are directed to your Member Dash.
ONLY paid union or non-union work in film, TV, theater, events, installation, design, or bid requests from fabricators, niche artisans, paid internships, or crew calls.One job, one post. If you are hiring 5 job positions, you create 5 posts.COMMON ERRORS FOR NEW CUBERS EXPLAINED IN THE BLOG"Job v ISO, What's the diffrence and Why it matters."Post Types Explained
Side-hustle jobs, like service gigs are okay, we will build a filter so that those who are annoyed by them can mute them.
In a jam? Got a tough issue to solve and you need the Cube-mind?
Ask the Cube HOW they would do it! You'd be surprised to learn that YOUR pickle has been solved by another Cuber. Get all the intel on adhesives you can stand.
It has been “Closed”.The post owner has fulfilled the project needs and gets no reply notifications.
You can carry on commenting and tagging Cubers on the post, however.
A JOB post is seeks to employ a person to do a job.An ISO post is when you are looking for a thing you can not find.It's important to post JOBS using the form so we can monitor the rate and have transparency in our hiring practices.See our Core Values page for more information.
ADVICEAsking for knowledge like recipes, DIY gags, and Tricks of the Trade.
Art Departments around the world are consistently asked for the impossible and ridiculous. With ArtCube, you needn't go it alone.
If you've done a little research/experimenting and coming up short, ask your fellow Cubers in an ADVICE post.
Examples of (actual) ADVICE POSTS:
"I need to make realistic-looking weed for a scene.
Looking for a good fake pot recipe if you have one! "
"Any suggestions as to where I can find (or how to make) a non-toxic, opaque black goop or slime?
I need about 500 gallons for an installation I’m working on."
"Does anyone have experience making a tiled floor look like there's grout between the tiles?
We don't have long enough to properly tile and grout it."
ISOWhen you are looking for a THING, but can't find it available locally within your budget and time constraints.
It's like turtlenecks in July for wardrobe stylists - hard-to-find items. With the collective knowledge (and storage units) of ArtCube, someone must have a line on that weird thing!
Examples of (actual) ISO POSTS:
"Need an insane amount of ball pit balls for a show I'm working on."
Anyone know of a place that somehow has like 5,000 or more of them lyin' around?
Looking for either a blank canvas or an old painting that we can paint over.
Desperate times! Measurements can go from W: 60"-72" x H: 30"-42"
Hi! Looking for silicone/real feel/bendable male mannequin legs (1 pair) and mannequin arms (1 pair).
Can purchase or rent! Not having any luck with the usual mannequin shops that carry the store display style mannequins.
Side note: No replies to an ISO post?
ZERO replies is actually an answer. You might need to fabricate it.
Side-side note: ISO is NOT for PEOPLE
Post a JOB where you include a rate.
In your MY CUBE folder.There you can edit, delete or close your post.
Close your post, but keep a record of your post history.
It is one of the 13,263 posts migrated from previous versions of ArtCube to preserve the wisdom of the elders.
We moderate all first posts on ArtCube to ensure that new members make a great first impression and produce successful queries.We also moderate certain Cubers when they have exhibited a tendency to post questionable content or over-share the same spammy and repetitive content.
Most likely you are missing some crucial information, it’s miscategorized OR it contradicts the Community Guidelines. We built forms with optional fields to guide the process. Make use of all that apply.
ArtCube Nation's Zero-Tolerance Banned Forever Policy
All members can be unsubscribed at any time for any reason.
Banned accounts need to appeal the matter.
We ban about 3 people a year, you have to work hard to achieve this status.
We want to make sure the tag requests are spelled and formatted correctly.We also want to make sure a similar tag does not exist and it is relevant to the forum.
ArtCube Market was originally developed for Sustainable Filmmaking purposes.
Keep Set Dressing, Custom Props, and Construction out of Dumpsters.. Our Art is not garbage, It needs a new project!
That's when you are sourcing something like a prop or material. NOT PEOPLE - use the JOB form.
This is for set dressing events like when a show or movie has completed shooting.
Sell individual items to other Cubers! Add one item at a time.
Best way to get it gone and out of the dumpster!
Yes, you do have to be a member to sell on the Market.
ArtCube Nation is a community, and limiting access only to members keeps accountability and communication clear.Joining is easy, quick, and free outside New York City.
At this time, there are no selling fees on ArtCube Market.
Your membership is the only fee you pay to sell or announce a sweet sale or save the budget from certain doom.
Best practices to sell your set dressing, props, or raw materials.
Single Items
Set Sales
ArtCube Nation is around the world including The Americas, Europe, Africa, and Australia. About CitiesNew York City is HQ and the only city with a small membership fee at this time.
Members join any city where they work as a local.
Members can post to or view any city.
| USA | AFRICA |
| Albany | Cape Town |
| Albuquerque | Lagos |
| Asbury Park | Nairobi |
| Atlanta | |
| Atlantic City | AUSTRALIA |
| Austin | Brisbane |
| Baltimore | Melbourne |
| Bergen County | Sydney |
| Boston | |
| Buffalo | CANADA |
| Charlotte | Montreal |
| Chattanooga | Toronto |
| Chicago | Vancouver |
| Cincinnati | |
| Cleveland | C+S AMERICA |
| Columbus | Buenos Aires |
| Dallas | Guatemala City |
| Denver | Mexico City |
| Detroit | Rio De Janeiro |
| Essex County | Santiago |
| Greenville | São Paulo |
| Hartford | |
| Honolulu | EUROPE |
| Houston | Amsterdam |
| Hudson County | Barcelona |
| Hudson Valley | Berlin |
| Indianapolis | Budapest |
| Jacksonville | Canary Islands |
| Jersey City | Dublin |
| Kansas City | Edinburgh |
| Kingston | Glasgow |
| Knoxville | Helsinki |
| Lancaster | Kyiv |
| Las Vegas | Lisbon |
| Los Angeles | London |
| Louisville | Madrid |
| Madison | Milan |
| Marfa | Paris |
| Memphis | Prague |
| Miami | Rome |
| Minneapolis | Seville |
| Morris County | |
| Nashville | JAPAN |
| New Haven | Tokyo |
| New Orleans | |
| New York City | NEW ZEALAND |
| Oklahoma City | Auckland |
| Orlando | |
| Palm Springs | |
| Passaic County | |
| Philadelphia | |
| Phoenix | |
| Pittsburgh | |
| Portland | |
| Providence | |
| Raleigh | |
| Reno | |
| Richmond | |
| Sacramento | |
| Salt Lake City | |
| San Antonio | |
| San Diego | |
| San Francisco | |
| Santa Fe | |
| Savannah | |
| Schenectady | |
| Seattle | |
| St. Louis | |
| Stamford | |
| Syracuse | |
| Troy | |
| Tucson | |
| Union County | |
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Washington D.C.
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| Wilmington |
Yes. But, we will need you to be an active participant in its growth. Building an active community takes time and influence. If you think you’ve got the connections to help us understand the market in your area and can recruit at least 20 vendors and freelancers, we will happily build a new Cube. Contact us!
Nope! New Rule!
At this time, only New York City has a subscription fee.
You do not need to join a city to post there.Only add an ArtCube City IF (and ONLY IF) you work as a local in that city.Add a city on your PROFILE page.
Keep in mind, you can POST TO ANY CITY without joining it by selecting it from the dropdown menu.
Login Troubleshooting Steps for ArtCube
If you're experiencing issues logging into your ArtCube account, please check the common reasons why:
Is your email confirmed?
If you are a new user, make sure you have confirmed your email address.
Look for a confirmation email from [email protected] and follow the verification link.
⚡️ACTION REQUIRED⚡️ is in the subject
Using the right email?
Ensure you are using the correct email address for logging in—this should be the one where you receive notifications from ArtCube.
If you used a mobile payment app to subscribe, contact the admin, we may have to connect the dots.
Reset Your Password?
If this is your first login since 2/2023, you will need to reset your password.
Fail at logging in and follow the prompts to reset it and then try logging in again.
Is your account Active?:
Check your billing page to confirm that your account is active.
Here, you can also update payment information, download invoices, or unsubscribe if necessary.
In a digital loop? Your browser is living in the past.
99% of the time clearing your image cache will solve this.
BAD APPLE? They gotta go.YES. Admin wants to know immediately. Contact us.It’s VERY rare, reputations are on the line, but if you hired someone from ArtCube and they were demonstrably a no-show, for instance, we will ban that person from the hiring pool without hesitation.
Look in your junk folder.The email is from [email protected] a nope? Contact us. Admin will resend
ACTIONS
Chrome: chrome://settings/privacy
Firefox:
Go to artcubenation.com
Click the padlock next to the URL
Select Clear Cookies and Site Data
Safari:
Go to Safari > Preferences > Privacy > Manage Website Data
Choose artcubenation.com > Remove.
✅ ✈️ Turn ON Airplane mode
🔂 Reload the URL page (won't work)
🚫✈️ Turn OFF Airplane mode
🔂 Reload the URL (latest version)
A refresh or reload will cause the browser to re-check with the web server to make sure it has the latest copy of the web page you are viewing. Here are keyboard shortcuts.
🍎Mac: Cmd + R
🚉Windows: Ctrl + F5
🎡Linux: F5
Our site requires the use of browser cookies for our services to work properly. If you have trouble with some sections of your site, you may wish to check to make sure you have cookies enabled:
Click to see if you have cookies enabled
Generally, unless you have privacy concerns, we would not recommend that you clear all browser cookies, as that will affect your experience using other websites. However, you may need to clear your WordPress.com-specific cookies to troubleshoot a specific issue.
For instructions on how to clear the cookies in your browser, click the appropriate link for your browser below:
Need help NOW? LIVE CHAT with the pink bubble OR LEAVE WORD on the chat M-F 9-5 EST to send an instant alert to admin or troubleshoot live.
We offer several ways to filter the posts that hit your inbox.
Get a single email daily of all posts in your selected cities.
You can opt out of all categories EXCEPT Advice. We need to be there for Cubers in a pickle.
Delete your Free Account Information in your Privacy Settings. This does NOT unsubscribe you from NYC. It deletdes your info in the Cube database NOT in Stripe.
Premium Members should unsubscribe in Billing.
Welp, you used to be able to until we got this announcement from Stripe.It caused us so many headaches and they finally just pulled it. We wanted to give you flexibility, but this payment portal giant killed the feature.Please contact us if you need a little help.
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Hi there, |
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We wanted to let you know Stripe has removed the pause subscription feature from the Customer Portal as of March 29, 2024. |
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We removed this feature because the ‘Pause plan’ button in Customer Portal did not behave as expected. When your customers clicked ‘Pause plan’, Stripe paused the collection of payments for that subscription, but the subscription status remained unchanged. |
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We recognize the inconvenience this may have caused for your business and are committed to helping you find the best path forward. We recommend you take the following actions: |
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Confirm if your integration is stopping the provisioning of services or goods based on the ‘pause_collection’ property of the subscription object when the ‘customer.subscription. |
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Look into your subscriptions with paused payment collection. As of April 2, 2024, 77 of your subscriptions have had their payments paused via the Customer Portal but were never in a ‘paused’ status. You can find subscriptions with payments currently paused using the Dashboard or API. If you need assistance canceling subscriptions, please reach out to us. |
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Go through your website, app or any customer facing documentation to see if there's any mention of pausing subscriptions in the Customer Portal, and remove or clarify it as necessary. |
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In the future, Stripe intends to support changing the subscription’s status to 'paused' in the Dashboard, API, and Customer Portal. |
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If you have questions, please read Stripe's FAQ or contact support—we’re here to help. |
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– The Stripe team | |
YES. We are happy to pause collection for a few months until the checks come in. Contact us so you can stay on The Cube.
YES!NEW members get a 14-day trial. If you are resubscribing, well, sorry, you know what the CUBE is all about! ALERT:Unsubscribing is an immediate action and we have a strict no refunds and no prorate policy.Subscribing and immediately unsubscribing will only make you lose your trial.
We do NOT have the same corporate structure as streaming services and we want to build a community that's in it to win it, not use and cruise.
The "+" is not permitted in Cuber email addresses.